Shipping policy

Shipping Policy

All Brampton Furniture & Mattress products are delivered by our dedicated and professional delivery team. Delivery is available directly to your door. Delivery charges apply based on your location and the size of your order.

Limited-Time Offer – FREE DELIVERY OVER $999 (GTA Only)

• We are currently offering FREE DELIVERY on orders over $999 within the GTA region.

• Applies to online orders only.

Estimated Delivery Times

Delivery times may vary depending on your location. The following timelines are estimates (business days):

• Shipping Zone 1 – GTA (6 to 10 days): Toronto, Mississauga, Scarborough, Etobicoke, North York, Peel, Brampton, Milton, Markham, Oakville

• Shipping Zone 2 (7 to 14 days): Burlington, Hamilton, Kitchener, St. Catharines, Niagara Falls, Barrie, Newmarket, Richmond Hill, Pickering, Ajax, Whitby, Oshawa, Newcastle

• Shipping Zone 3 (10 to 20 days): Port Hope, Cobourg, Belleville, Kingston, Ottawa, Montreal, Laval, and surrounding regions

Please note: Delivery windows are estimates and not guaranteed delivery dates. Deliveries are typically made Monday to Friday, 9 AM – 9 PM. Weekend or evening deliveries within the GTA may be arranged upon special request.

Order Cancellations

• You may cancel your order within 24 hours of placing it (and prior to dispatch from our warehouse) for a full refund.

• If an order is canceled after leaving our warehouse, original shipping and return shipping fees will apply in accordance with our Refund Policy.

Important Delivery Information

• Delivery Limitations: Please ensure that your entrance, hallways, and staircases are wide enough for furniture to be delivered safely. Brampton Furniture & Mattress is not responsible if an item cannot fit into your home due to narrow entrances or limited access. If this occurs, we reserve the right to leave the merchandise outside your premises.

• Revisit Fees: If a second delivery attempt is required due to issues during the initial delivery, a $200 CAD revisit fee will apply.

Inspection Upon Delivery & Damage Claims (48-Hour Rule)

• We highly recommend inspecting all items at the time of delivery.

• Any damages, defects, or incorrect items must be reported within 48 hours of receiving your order.

• Please email clear photos of the damage along with your original receipt to bramptonfurniture24@gmail.com. We will gladly replace damaged parts or provide a replacement as necessary.

Pickup Option (Free)

You may also choose free curbside pickup from our warehouse.

• Warehouse Address: 270 Rutherford Rd S, Unit 8–10, Brampton, ON L6W 3K7

• Pickup Hours:

• Mon – Fri: 10:30 AM – 8:30 PM

• Sat: 10:00 AM – 7:00 PM

• Sun: 10:00 AM – 7:00 PM

• Instructions: When placing your order, select the pickup option at checkout. We will notify you when your order is ready—typically within 1–3 business days for in-stock items.

Contact Us

For questions, delivery requests, or further assistance, please contact:

Brampton Furniture & Mattress

• Address: 270 Rutherford Rd S, Unit 8–10, Brampton, ON L6W 3K7

• Phone: (647) 812-8611

• Email: bramptonfurniture24@gmail.com